Shipping policy

Shipping & Delivery Policy

Thank you for choosing Puresify. We are committed to delivering your premium skin-care devices securely, efficiently, and with the utmost care.

Order Processing All orders are meticulously processed and dispatched from our global fulfillment centers within 1 to 2 business days. You will receive a confirmation email once your order has been placed, and a second email containing your tracking information once your order has successfully shipped.

Shipping Times & Destinations To provide a seamless shopping experience, we proudly offer Free Premium Tracked Shipping on all orders to our primary markets.

Estimated delivery times after dispatch:

  • United States, United Kingdom, Canada, Australia: 7 - 12 business days.

Please note: Delivery times are estimates and commence from the date of shipping, rather than the date of order. While we strive to meet these timelines, occasional delays may occur due to high volume periods or carrier processing.

Order Tracking Once your order has been dispatched, you will receive an email containing a tracking number and a secure link to monitor your delivery status in real-time. Please allow up to 24-48 hours for the tracking information to accurately update on the carrier's system.

Customs, Duties, and Taxes Puresify covers all standard premium shipping costs. However, depending on your local regulations, any customs, duties, or taxes incurred upon arrival in your destination country are the sole responsibility of the customer. In our experience, these fees are rarely applied to individual consumer orders, but we are legally obligated to disclose this.

Lost or Damaged Packages If your order arrives damaged, please refer to our Refund Policy and take advantage of our Hassle-Free Guarantee by contacting us immediately. If your tracking indicates that your package is marked as "Delivered" but you cannot locate it, please check with neighbors or your local postal service first. For further assistance, we are always here to help.

Contact Us For any questions regarding your shipment, please reach out to our dedicated support team at support@puresify.com.