Refund policy

Refund policy

We have a 30-day return policy, but for health, safety, and hygiene reasons, this applies strictly to unopened and unused items in their original packaging.

Damages and Issues (Our "Hassle-Free" Guarantee) Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, you do not need to send it back! Simply contact us immediately at support@puresify.com with a clear photo or video of the issue. Once verified, we will evaluate the issue and immediately issue a full refund or send a free replacement to make it right.

Exceptions / Non-Returnable Items Because Puresify products are personal skin-care devices, we strictly cannot accept returns for items that have been opened, used, or removed from their protective sealing due to global health and hygiene regulations. Unfortunately, we also cannot accept returns on sale items or gift cards.

To Start a Valid Return (For Unopened Items Only) Contact us at support@puresify.com. If your return is accepted, you will be responsible for the return shipping costs to our warehouse. We will provide you with the exact return address and instructions. Items sent back to us without first requesting a return will not be accepted.

Refunds If your refund is approved (either via our Hassle-Free Guarantee or a successful return of an unopened item), you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@puresify.com.